Right to retract
You have 14 days from receipt of your order to exercise your right of withdrawal without having to provide reasons or pay penalties. If you wish to return a product, please contact us at [email address] to obtain a returns number.
Return Conditions
To benefit from a refund or exchange, the products must be returned in their original condition, complete and unused, in their original packaging, accompanied by all possible accessories, instructions for use and documentation. Products returned incomplete, damaged, damaged or soiled by the customer will not be taken back.
Return fees
Return costs are the responsibility of the customer, except in the case of a defective product or one that does not conform to the order. We recommend that you use a trackable delivery service to return products and retain proof of shipment.
Refund
The refund will be made as soon as possible and at the latest within 14 days following receipt of the returned products. The refund will be made according to the payment method used during the initial order, unless expressly requested by the customer for another method of reimbursement.
Exchange
If you wish to exchange a product, please contact us at [email address] to check the availability of the desired product. Delivery costs for the exchange will be the responsibility of the customer.
Contact
For any questions or requests regarding our returns policy, you can contact us at [email address] or by postal mail at [postal address].